Thank you for your interest in our store KUKA´S WORLD!
We ship regularly from Madrid - SPAIN all over the world. Our shipping rates are calculated automatically when you proceed through our checkout.
You can always calculate the cost for any international order.
All orders are listed in Euros. For a current currency conversion please see http://finance.yahoo.com/currency
0.- SIZING GUIDE
There are no standard sizes for dog clothing and accessories. We highly recommend you measure your pet precisely to ensure an accurate fit. It is not reliable to purchase items based on your pet's breed or weight. There are many different kinds of breeds and it is hard to determine what size your dog would be based only on weight.
If your pet's measurements fall in between two sizes, we suggest ordering the next larger size. Please note that these lengths represent the size of the dog and do not reflect the actual length of the garment. Make sure your pet will fit within the chest size and length measurements for a proper fit.
All our products are sized in inches. Contact us at info@kukasworld.com if you need additional assistance with sizing.
Please use a flexible tape measure to ensure an accurate reading.
Neck: measure the neck length as you would for a collar. Allow some leeway for a comfortable fit.
Chest: measure the chest at its widest point, which is typically right behind the front legs.
Body Length: measure along the dog's backbone from the base of the head to the base of the tail. This is from the base where the collar rests to where the tail is attached.
If neck, chest and body length measurements are given, take into account all measurements and purchase the item that best encompasses all measurements.
1.- HOW TO ORDER?
To place an order on our site KUKA´S WORLD just add the items you want to the shopping cart. Once you are satisfied with your order, proceed to checkout, where you will actually purchase your item(s).
2.- PAYMENT METHODS
SPANISH ORDERS:
INTERNATIONAL ORDERS:
All payments are safely handled by PayPal, the global leader in online payments.
PAYING WITH A PAYPAL ACCOUNT
If you already have a PayPal account, you may pay directly with funds stored in your PayPal account.
To find out more on how to make a payment through PayPal, visit their payment section.
PAYING WITH A DIRECT DEBIT BANKCARD
You can pay directly with an accepted debit card, via PayPal's secure server, without having to register or open a PayPal account.
PAYING WITH A CREDIT CARD
You can pay directly with your credit card, via PayPal's secure server, without having to register or open a PayPal account.
Credit cards are accepted from countries in PayPal's global network (more than 160 countries and regions).
WHICH CREDIT CARDS DO YOU ACCEPT?
PayPal, our secure payment gateway, accepts the following credit/debit cards:
When you fill out your details in our checkout section, you will see all applicable credit/debit cards for your country.
CAN I USE ANY OTHER PAYMENT METHODS?
At this stage, we only accept credit/debit card or PayPal payments for international orders. However, we are working on widening our payment methods.
WHAT IS PAYPAL?
PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods and services.
Paypal is our trusted payment gateway and handles all KUKA´S WORLD payments through their secure servers.
HOW CAN I GET A PAYPAL ACCOUNT?
It easy! All you need to open a Paypal account is a credit card from one of these countries.
In some countries you can simply open a PayPal account with a direct debit card or bank account instead of a credit card.
To find out more, visit PayPal:
http://www.paypal.com/cgi-bin/webscr?cmd=_display-approved-signup-countries-outside
3.- SHIPPING
We ship to any address in PayPal's secure global network of countries. These countries are listed in the Checkout section when you enter your shipping address.
All international orders are sent via standard mail to keep expenses down and to offer you a better price. We currently do not offer any other shipping options.
SHIPPING TO SOMEONE ELSE'S ADDRESS
You can ship an order to someone else's address (if for example you want to send you order as a gift).
We will ship to the shipping address which you specify in the checkout process.
4.- HOW QUICKLY WILL I RECEIVE MY ORDER?
SPANISH DESTINATIONS:
All orders are dispatched within 24 hours and will be delivered to your door. Please, give accurate details: name, full delivery address, city, post-code and telephone, to avoid delays.
INTERNATIONAL DESTINATIONS:
International shipping will usually require additional shipping time. Once an order has been paid for, we estimate delivery within 3 to 12 working days. At busy times of the year (e.g. Christmas), delivery may take a little longer. A tracking number will be submitted via email as soon as your order is despatched.
Please note: Additional charges may be accessed to international orders by your government, or shipping carriers for Taxes, Tariffs, Duties, or Brokerage fees. We are not able to predict what these charges will be and responsibility for them will be left up to the customer.
5.- SHIPPING COST
We ship regularly from Madrid - SPAIN to worldwide. Our shipping rates are calculated automatically when you proceed through our checkout.
SPAIN ZONE Order Weight Kg/m³ Shipping Cost Madrid-Capital Madrid Community Up to 5 Kg € 6,20 Additional Kg € 0,74 Rest of Spain Up to 5 Kg € 8,00 Additional Kg € 0,74
SPAIN ZONE
Order Weight Kg/m³
Shipping Cost
Madrid-Capital Madrid Community
Up to 5 Kg
€ 6,20
Additional Kg
€ 0,74
Rest of Spain
€ 8,00
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